Cancellation Policy

Our sailings are weather dependent - if we need to cancel for any reason you will be given a 100% refund.

We understand travel plans may need to change, if you need to cancel, please contact enquiries@ladynelson.org.au or ring 6234 3348 with as much advance notice as possible.

Short Sails

  • No show or cancellation after the departure time: no refund 
  • Cancellation within 48 hours of the departure time: 50% refund *
  • Cancellation before 48 hours of the departure time: 100% refund less a $5 administration fee *

* Alternatively, we can provide we can provide a gift voucher for use at another time for the full cost value

 

Multi Day Sails

  • Booking deposit - No Refund
  • Cancellation within 7 days of the departure time - No refund *
  • Cancellation within 21 days of the departure time - 50% refund *
  • Cancellations before 21 days of the departure time - 100% refund less $15 administration fee 

* If we are able to re-sell a cancelled berth we will only charge the $15 cancellation handling fee.

We recommend all guests take out travel insurance to cover unforseen changes to travel plans.

Charters 

  • Booking deposit - No Refund
  • Cancellation within 7 days of the departure time - No refund *
  • Cancellation within 21 days of the departure time - 50% refund *
  • Cancellations before 21 days of the departure time - 100% refund less $15 administration fee